Frequently Asked
Questions
- Before contacting support, please read first
- Is the Caddie Wheel golf cart capable to turn?
- Can the Caddie Wheel fit on any push golf cart?
- Can you send a Caddie Wheel to Europe?
- How long will a battery charge last?
- Can I play in light rain with a Caddie Wheel?
- How long with a remote charge last?
- How long will my battery last?
- How heavy is the Caddie Wheel?
- What type of battery is used?
- How many speeds on the remote?
- How does one change remote speeds?
- What is the return / refund policy?
- Is there a guarantee or warranty on the unit?
- Can I buy the Caddie Wheel at my golf course?
- I have attached my Caddie Wheel and my cart keeps on veering to one side?
- If I buy another installation kit for my wife’s cart, can we use the same caddie wheel?
- Where can I have the caddie wheel installed. I live in Chicago?
- Can I rent the caddie wheel for a season?
- I plan to buy a new cart. Which one do you recommend?
- Do you sell spare parts for the caddie wheel?
- I am a member of a private club. The club policy is to store clubs and will store the Caddie Wheel but will not recharge it. This creates a problem. Any suggestions?
- Is there a way to fold the cart with the Caddie Wheel in place?
Compatibility
Caddie Wheel is designed to be used in conjunction with a specific bracket kit for the push cart. Please do not attempt to install a bracket kit on a push cart that is not on the compatibility list. Doing so will void the warranty and can potentially cause damage to your bracket kit, Caddie Wheel, and push cart. Please consult our list of officially compatible carts. If you have any questions, please contact our support team.
If you have a cart that is not on our list and you would like to participate in our beta testing program, please contact us.
Support
Our support team is here to answer questions about installation, operation, storage, and transportation of Caddie Wheel and accessories. We can even dispatch a technician to meet you at your course to do the installation of your Caddie Wheel. For any support with Caddie Wheel and accessories, please contact us.
Contact support
The Caddie Wheel has been designed to only go straight.
The Caddie Wheel fits on only the golf carts listed on our compatible carts page on our website. We are continuously updating cart compatibility. Contact the support team to see if your cart has been added.
Currently (2024) we ship only to the contiguous USA.
A full charge caddie wheel battery will last a minimum of 36 holes. (2 golf games)
The Caddie Wheel battery is water resistant. You can play in the rain. Do not submerge your Caddie Wheel.
The remote charged in the home will last 3 games. Can be charged in the car but it will not last as long.
It can be recharged up to approximately 400 times.
The Caddie Wheel weights 15 lbs. / 6.8 kg
The Caddie Wheel uses a lithium ion 36Volt 5Ah battery.
The remote has 4 speeds.
Press the speed button to change your selection.
The return / refund policy is clearly stated on our web site at: Refund/Return/Shipping Policy.
We offer a 6-month warranty on all orders. Restrictions apply. For specific information, please view our Policies or we welcome you to contact us with any questions.
At present, you can buy only online using our website.
This is an alignment issue with your cart. Check on “How to align your cart” with your cart manufacturer instructions online. Or, contact us for support.
Yes, except for Sun Mountain, Pathfinder / Micro.
Please email us with your phone number. One of our qualified support technicians will be happy to assist with the installation.
We do not provide a rental arrangement. Please contact us to discuss other options.
Review our compatible carts. These are the top selling carts in North America.
Spare parts and accessories for the Caddie Wheel will be available on our website soon. In the interim, please contact us. We will be happy to help!
This is unusual. Most clubs are quite happy to charge the units. Perhaps talk to the club manager.
No. You will need to remove the Caddie Wheel before folding the golf cart.
